Omnichannel operations
Unified customer command center
Email, chat, and Shopify order-linked conversations flow into one queue with shared context and ownership.
CartPulse for Shopify brands
CartPulse is a high-performance customer support and operations platform that unifies ticketing, routing, workflows, and analytics directly around Shopify data.
Routing Queue
18 activeOrder delay risk - priority high
AssignRefund requested - VIP segment
AssignExchange request - inventory mismatch
AssignSLA Monitor
74% of open tickets within first-response target.
Channel Mix
Trusted by scaling Shopify operators
Core platform capabilities
Omnichannel operations
Email, chat, and Shopify order-linked conversations flow into one queue with shared context and ownership.
Policy-aware routing
Priority, intent, SLA tier, and order value drive deterministic assignment so urgent issues reach the right team instantly.
Controlled automation
Assistive drafts and macros reduce repetitive writing while preserving brand voice and approval controls.
Operations visibility
Track response time, backlog risk, and resolution quality in real time across stores, teams, and channels.
Analytics that drive action
Avg. first response
3m 12s
-38%
SLA adherence
99.1%
+11 pts
Tickets auto-routed
84%
+2.4x
Weekly backlog
214
-42%
Customer proof
“CartPulse gave us enterprise-grade support operations without adding process overhead. Routing and SLA enforcement are now predictable across every Shopify store.”
Maya Chen
VP Customer Experience, Northlane
41% faster resolution
“The analytics layer changed how we run support. Team leads can spot risk in minutes and rebalance queues before customer satisfaction drops.”
Raghav Mehta
Head of Operations, Kindred
29% CSAT lift
“Shopify-native context, clean workflows, and strong controls. It feels like a mature operations platform, not another support add-on.”
Elena Voss
Director of Support, Veld
2.2x agent throughput
Deployment paths
Sales-led onboarding is recommended for multi-agent teams, complex routing policies, and enterprise reporting requirements.
Self-serve install
Find your domain in Shopify Admin -> Settings -> Domains.